Refund Policy

We want you to be happy with your order. This policy explains how to cancel an order, return something and get a refund. It doesn't affect your legal rights.

Cancelling Before We Dispatch

You can cancel your order at any time before it's dispatched, and we'll refund you in full. If you have an account, use the Cancel Order button on the order's page. Otherwise, email us at help@thecbdshop.co.uk with your order number.

Changing Your Mind After Delivery

You can return any item within 30 days of receiving it for a refund, as long as it's unopened with its seal intact.

This includes your legal right to cancel: you can cancel your order for any reason within 14 days of receiving it. Tell us within those 14 days, then send the items back within 14 days of telling us.

Sealed products. For hygiene reasons, a product that comes sealed can't be returned for a change of mind once its seal has been broken. The law allows this exception to the 14-day right to cancel. It never affects your rights if an item is faulty, damaged or not what you ordered.

If you return something that doesn't come sealed and it has been used, we may take off an amount for any loss in its value, as the law allows.

You pay the cost of sending back an item you've changed your mind about. We suggest a tracked service, and keeping your proof of postage until your refund arrives. There's no restocking fee.

If an Item Is Faulty, Damaged or Wrong

If something arrives damaged, leaking or faulty, or isn't what you ordered, please tell us as soon as you can at help@thecbdshop.co.uk, with your order number and, if you can, a photo. It doesn't matter whether you've opened it. We'll cover the cost of sending it back.

The law gives you these rights for goods that are faulty or not as described:

• Within 30 days of delivery, you can reject the item for a full refund.
• After 30 days, you can ask us to repair or replace it. If that isn't possible or doesn't put it right, you can have a refund, or a partial refund if you keep the item.
• Within 6 months of delivery, a fault is presumed to have been there when the item arrived, unless we can show otherwise.
• You have up to six years to make a claim (five in Scotland).

How to Return Something

1. Start your return from your order's page in your account, or email us at help@thecbdshop.co.uk with your order number and what you'd like to return.
2. Pack the items securely and send them to: THECBDSHOP.CO.UK, 3rd Floor, 86-90 Paul Street, London EC2A 4NE.
3. Keep your proof of postage until your refund arrives.

Your Refund

We refund you within 14 days of receiving the items back, or of receiving proof that you've sent them, whichever is sooner. If you cancel before we dispatch, we refund you within 14 days of your cancellation. Refunds go back to the payment method you used, and your bank or card provider may take a few more days to show them.

You get back what you paid for each item you return, after its share of any discount (a spend and save saving, a discount code or an offer). Delivery is free, so there's no delivery charge to refund.

Subscriptions

You can skip a delivery, pause or cancel your subscription at any time online, in your account or from any of our emails, with no call or email needed. A delivery you skip or cancel before it's charged costs you nothing. Your first order on a subscription has the usual 14 days to change your mind, as every order does, and every subscription delivery can be returned within 30 days like any other order, as long as it's unopened with its seal intact.

Exchanges

To swap an item for something else, return it for a refund and place a new order.

Questions

Email us at help@thecbdshop.co.uk and we'll be happy to help.